An order management system (OMS) is an integrated technological framework that enables retailers to handle sales orders from customer placement through order completion.
It integrates order information across different sales touchpoints to provide end-to-end visibility into shipping processing throughout the order-to-cash journey.
An OMS allows businesses handle the complete order process efficiently, from the time a consumer submits an order to its proper delivery and possible return.
It simplifies stock management by supplying real-time visibility on inventory availability and order information, allowing firms to refine their distribution processes and enhance shopper loyalty.
An effective order management system oms OMS connects with other business systems like website platforms, inventory management systems, financial software, and transportation carriers to facilitate oms a oms integrated order fulfillment ecosystem from initiation to completion.